As the primary contact point with customers, insurance agents continue to be responsible for communicating the results of underwriting and pricing volatility, including traditional market cycles. In most cases the volatility is the result of catastrophes, and the fallout can be far reaching. We have all had to communicate significant price increases to clients, or explain why a client?s coverage is being non-renewed. Not pleasant. The most recent cycle was triggered by a series of cats, including 9/11 and Katrina,...
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