Healthcare Mangement

As all of us in insurance know (particularly those of us in sales), a good customer experience is important in retaining the customer. Many businesses spend significant time and effort in managing customer outcomes, but for some businesses adverse outcomes impact a lot more than customer retention. In healthcare, adverse outcomes impact customer health and the organization?s liability. According to a New York Times article (see here), Cincinnati Children?s Hospital has gained a reputation for high quality healthcare through a...