What Change is Coming?

Insurance agents and brokers have seen dramatic change in the insurance business over the last few years, including a hard market, a rapidly softening market, and aggressive regulators. Chris Burand has described his perspective on these changes and what they mean for insurance agents/brokers/producers over the next few years (see here). For example, he predicts increasing customer expectations, and agents responding by providing a wider variety of solutions and more value-added services. He also predicts that agents will increasingly use...